Refund and Returns Policy

Returns Eligibility Items must be returned within 14 days of receipt. Products must be in their original condition, unused, and in the original packaging. Certain items, such as software, opened electronics, and personal items, may be non-returnable. Return Process To initiate a return, contact our customer service team via email(support@rpcteks.com)to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number on the return package to ensure proper processing. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. Refunds Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days, after refund has been approved. Shipping fees are non-refundable unless the return is due to an error on our part. Exchanges If you wish to exchange an item, please follow the return process and place a new order for the desired item. Defective or Damaged Items If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will provide a prepaid return shipping label for the return of defective items. Contact Information For questions or assistance with returns, please contact our customer service: Email: support@rpcteks.com Phone: (208) 957 0254 Changes to Policy We reserve the right to update or modify this policy at any time. Please review it periodically for changes.